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Extend LGPass Expiration

Extend LGPass Subscription

  1. Log into https://www.lgpass.com/app/dashboard.php
    1. Username/email: rossimcdonough@gmail.com 
    2. Password: tlg1028$
  2. In the menu, select Admin then tap LGPass Accounts
  3. In the search bar, search for the customer by name or email and hit Enter on your keyboard to search
  4. Once you find the customer read the following scenario and move onto the next step
    1. If the customer has an active paid subscription and should have no expiration date (previously 2199-12-31), then move on to Step 6
    2. If the customer does not have an active paid subscription, but is getting an extension from one of our programs (Flight School or Coaching), then move to Step 7
  5. Tap the➕If it is a  ➕then tap Add Subscription in the pop up
  6. Tap the ➕or ❌ to change their subscription status. 
    1. If it is a ❌then do the following: 
      1. Change the New Status field to Active. 
      2. Set the expiration date to for the end of billing period date provided in SamCart. 
      3. Tap Confirm. 
    2. If it is a  ➕then tap Add Subscription in the pop up, then check the ❌that appears after and do the following. 
      1. Change the New Status field to Active. 
      2. Set the expiration date to for the end of billing period date provided in SamCart. 
      3. Tap Confirm.