Cancel Subscription in Land Geek SamCart

Cancel Subscription in Land Geek SamCart

1. Login to SamCart
2. From the top menu, tap Activity > Subscription
3. Search for the customer in the search bar using their email or full name. 
4. Tap on the subscription ID
5. Check the Product Name to see if it includes your product. 
   1. If it does, then continue to the next step. 
   2. If it does not, continue searching their subscriptions until you find it. 
6. Confirm the subscription is active (and not delinquent). 
   1. Warning: This is very important. If you are downgrading someone, you want to make sure you are canceling the correct subscription. Please be sure to triple check your work here. 
7. Tap Cancel Subscription
8. Select when you'd like to cancel the subscription
   1. For Mastermind Call Archive and LGPass, you will need to cancel subscription at the end of its billing period
      1. Take note of the billing period date! You will need this for your response
9. Tap the orange Cancel Subscription button