Determine Ticket Type

• • Determine Ticket Type

    The first step to answering a customer inquiry is to determine the ticket category. 

    Read the customer's inquiry, looking for keywords and then look at the ticket categories below to see which matches your inquiry best. 

    Once you've identified the matching category, jump to that category's articles for more info on how to solve. 

    Ticket Categories

    • [General Inquiries]
      
      • This is our catch-all category for questions that do not fit into a category. Tickets types that are encompassed here include
        
        • Information on our Facebook Group
        • Mastermind Call Archive
        • Unsubscribe from Mailing List
        • Learn about our VA Program
    • [Bootcamp]
      
      • When a customer has questions around Bootcamp, our weekend long intensive training.
        • How to Register
        • Purchase Tickets
        • Redeem Tickets
        • Agenda
    • [Flight School]
      • When a customer has questions around the Flight School training program.
        • What's included
          • Base vs. VIP differentiators
        • Purchase Flight School
        • Refund for Flight School
        • Access to Flight School Tools
          • Mighty Networks
          • Kajabi 
    • [GeekPay]
      
      • When a customer has questions about GeekPay, our online note management system.
        • Purchase GeekPay
        • Cancel GeekPay
        • Product/Technical Support
    • [Investor's Toolkit]
      
      • When a customer wants more information on our foundational land investing course, The Investor's Toolkit. 
        • Accessing and Using the Digital Content
        • Pricing and Discounts
        • Refund Request
        • Shipping
        • Toolkit Format—Digital vs Physical
    • [LG Pass]
      
      • When a customer has questions regarding their account status or payment for LG Pass, our land investing automation software.
        • Pricing & Discounts
        • Refund Request
        • Cancellation or Pausing
        • Availability
        • Product/Technical Support
    • [Podcast]
      
      • When a customer requests to be on the podcast
      • When a customer leaves a review of the podcast to get free access to the Passive Income Launch Kit
    • [Training Programs]
      • When a customer would like to schedule a call with a Land Geek Coach to learn about our training programs
    • [Website]
      
      • When a customer needs assistance regarding any of our free website courses/bonuses including: 
        • Passive Income Launch Kit
        • Wholetailing Course
        • Dirt Rich Bonuses
    • [No Response Required]
      • Tickets that do not require a response from the support team.