Unsubscribe From Email List

Overview

We use Aweber to manage our email lists. Customers can end up on our mailing lists for a variety of reasons. Examples include:

Purchase of a Land Geek product, like Investor's Toolkit, Flight School, etc.

Signing up for a free course like Wholetailing or Passive Launch Kit

Registering and/or attending Bootcamp

And more!

We have several active mailing lists we use to communicate with our customer list and a customer can be subscribed to more than one.

Customers can self unsubscribe from our mailing list. At the bottom of every email sent from Aweber, there are two links that will help the customer manage their email preferences. They are Unsubscribe and Manage Preferences. Both will allow the customer to unsubscribe from the mailing list the email was sent to.

Note: If they self-unsubscribe using the email links, it will only unsubscribe them from the current list. Not all lists.

When a customer approaches us to unsubscribe them, then we will go into Aweber manually and unsubscribe them. (See How to Unsubscribe from Aweber in Procedures to Know).

Unsubscribe Example

In this example, the customer wants to subscribe from all of our emails. We will need to unsubscribe them manually and confirm when they should see this effect take change. (See How to Unsubscribe from Aweber in Procedures to Know)

Inquiry

Please unsubscribe me from all emails.

Response

Hi [CUSTOMER FIRST NAME],

I have unsubscribed you from email list. Please allow up to 48 hours for this change to take effect.

If you happen to receive any more emails from us, you can manage your email preferences at the bottom of any email.

Let me know if there is anything else I can do for you.

To Engineering Your Success, [YOUR NAME]

Procedures to Know

Unsubscribe from Aweber

Note: If you do not have access to Aweber for The Land Geek, please forward the customer inquiry to Rossi@thelandgeek.com for handling.

Login to Aweber

From the dashboard, scroll down to List Stats

In the search bar, search the customer's email address. Be sure to select Search All Lists.

Tap the checkbox next to every list the customer is subscribed to.

Tap Unsubscribe.