---
title: My Offers are not making it to Dropbox
description: My Offers are not making it to Dropbox
---

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# My Offers are not making it to Dropbox

First, remember, the only reason to use Dropbox is that you DO NOT want LGPass to mail your letters. This means, you are going to print, stuff, stamp and mail them on your own.

Now, if your letters are not making it to Dropbox, then the most likely issue that you do not have the permissions set correctly, so go to your developer app in Dropbox: [https://www.dropbox.com/developers/apps?\_tk=pilot\_lp&\_ad=topbar4&\_camp=myapps](https://www.dropbox.com/developers/apps?_tk=pilot_lp&_ad=topbar4&_camp=myapps)

Once there make sure your permissions are set correctly as shown in this screenshot:

![CleanShot 2022-07-03 at 16.30.58@2x](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/EPHiwPy6Od/resources/uiEyLBcVcJ/CleanShot%202022-07-03%20at%2016.30.58%402x.png)

**Then you will need to reset your API Keys**

This is often an indication that the dropbox API keys are not setup correctly or you don't have Dropbox set as your option, please try these this way of resolving the issue:

1. Reenter your Dropbox settings into LGPass, this video will walk you through the process

<iframe class="hs-responsive-embed-iframe" height="315" src="https://player.vimeo.com/video/319043181" style="position: absolute; top: 0; left: 0; width: 100%; height: 100%; border: none;" width="560" data-service="vimeo" data-hsprotectframeborder="0" data-hsprotectallowfullscreen=""></iframe>

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